How to request deletion
- Fill in the form on this page with the phone number registered on your Aimray Business account (with country code), or email info@aimray.com with the subject "Delete my account" and your registered number.
- We'll verify that the request comes from the account owner, for example by contacting you on the registered number.
- We delete your account and data within 30 days of verification and confirm when it's done.
Just want to remove some chats? In the App, long-press one or more chats, tap Delete and choose Delete All Data. This removes those conversations and their messages and media from our cloud database. You can also delete your own status updates and catalogue items at any time.
What gets deleted
- Your account, phone number, name and profile (photo, banner, bio, contact details)
- Messages and media stored on our servers for your chats
- Status updates, comments and reactions you posted
- Your catalogue (collections and products), chat labels, quick reply, greeting message and settings
- Push notification tokens and call history
What may be kept
- Messages you already sent remain on the devices of the people you sent them to.
- Limited records we're legally required to keep (for example for fraud prevention, legal claims or tax), for as long as the law requires.
- Data preserved for law enforcement in connection with child safety or other serious abuse reports.
- Encrypted backups held by our cloud provider are overwritten within about 90 days.
Learn more in our Privacy Policy.